Privacy Policy - TambayanPH

Privacy Policy

Last updated: January 2025

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Introduction

TambayanPH Business Consultancy Services ("TambayanPH," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tambayanph.com, use our services, or engage with our community.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, business name, and mailing address
  • Account Information: Username, password, and profile information
  • Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
  • Communication Data: Messages, feedback, survey responses, and support tickets
  • Professional Information: Job title, company information, industry, and business requirements

1.2 Information Collected Automatically

When you access our services, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns, referring URLs
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: See Section 7 for details on cookies and tracking technologies

1.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (Discord, LinkedIn, Facebook, Twitter/X)
  • Business partners and affiliates
  • Publicly available sources
  • Marketing and analytics providers

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our automation services, consulting, and training programs
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues
  • Communication: To send you service updates, newsletters, marketing materials, and promotional offers
  • Personalization: To customize your experience and provide tailored recommendations
  • Analytics: To understand how our services are used and improve user experience
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Business Operations: To process payments, manage accounts, and conduct internal operations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the data and context:

  • Contract Performance: Processing necessary to fulfill our service agreements
  • Legitimate Interests: To improve our services, prevent fraud, and ensure security
  • Consent: When you opt-in to marketing communications or cookie usage
  • Legal Obligation: To comply with legal requirements and regulations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who assist us with:

  • Payment processing (Stripe, PayPal)
  • Email services (GoHighLevel, SendGrid)
  • Analytics (Google Analytics, Mixpanel)
  • Customer support tools (Discord, Slack)
  • Hosting and infrastructure (AWS, Google Cloud)

4.2 Business Transfers

In connection with mergers, acquisitions, or sales of all or part of our business, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
  • Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it. Account data is retained for 7 years after account closure for legal compliance purposes.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: To understand website usage and improve performance
  • Marketing Cookies: To deliver personalized advertisements and track campaign effectiveness
  • Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 GDPR Rights (EEA Residents)

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.2 CCPA Rights (California Residents)

  • Know: What personal information we collect, use, and share
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt-out of the sale of personal information (we do not sell personal data)
  • Non-Discrimination: Exercise your rights without discriminatory treatment

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Services and Links

Our website may contain links to third-party websites and services, including:

  • Discord community server
  • Social media platforms (Facebook, LinkedIn, Twitter/X)
  • Partner websites and tools
  • External resources and documentation

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

TambayanPH operates primarily in the Philippines. If you are located outside the Philippines, your information may be transferred to, stored, and processed in the Philippines or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals, as there is no industry-standard interpretation of DNT signals.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TambayanPH Business Consultancy Services

Email: [email protected]

Discord: Join our community

Website: tambayanph.com/contact

Response Time: We aim to respond to all privacy inquiries within 30 days.

15. Data Protection Officer

For GDPR-related matters, you may contact our Data Protection Officer at [email protected] with "ATTN: DPO" in the subject line.

16. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.