Refund Policy

1. Policy Overview

TambayanPH maintains a no-refund policy for all products, services, and digital goods. This policy applies to:

• Consulting services and strategic advisory
• Training programs and educational courses
• Custom development and automation projects
• Monthly and annual subscription fees
• Digital products and software licenses
• One-time services and project-based engagements
• Retainer agreements and ongoing support contracts

2. Why We Have a No Refund Policy

Our no-refund policy exists for the following reasons:

2.1 Nature of Digital Services

The services we provide are digital in nature and cannot be "returned" once delivered. This includes:

• Knowledge and expertise shared during consultations
• Custom automation workflows and integrations built specifically for your business
• Training materials and educational content accessed
• Strategic advice and business recommendations provided
• Software configurations and system implementations

2.2 Time-Based Engagements

Many of our services are time-based, where our team dedicates specific hours to your project or needs. Once time has been allocated and work has commenced, it cannot be reclaimed, which includes:

• Consultation sessions and strategy meetings
• Development sprints and project work
• Training sessions and workshops
• Support and maintenance time
• Research and discovery phases

2.3 Custom Work and Intellectual Property

We create custom solutions tailored to each client's unique requirements. This custom work has no resale value and represents intellectual property developed specifically for you:

• Custom n8n, Make.com, and Zapier workflows
• GoHighLevel snapshots and configurations
• Tailored automation strategies
• Custom integrations and API connections
• Proprietary methodologies and frameworks

2.4 Resource Allocation

When you book our services, we reserve team capacity and resources specifically for your engagement. This prevents us from taking on other projects during that time, making it impossible to reverse the resource commitment.

3. Services Covered by This Policy

3.1 Consulting Services

• Strategic business consulting
• Automation strategy and planning
• Technical advisory services
• Process optimization consulting
• Technology selection guidance

3.2 Development Services

• Custom workflow development (n8n, Make.com, Zapier)
• GoHighLevel snapshot development
• API integrations and custom connectors
• Automation system implementation
• Custom software development

3.3 Training and Education

• Live training sessions and workshops
• Self-paced online courses
• Certification programs
• Team training and onboarding
• Educational materials and resources

3.4 Subscription Services

• Monthly recurring services
• Annual subscription plans
• Ongoing support and maintenance
• Retainer-based engagements
• SaaS product access

4. Payment Terms and Finality

When you make a payment to TambayanPH:

• The transaction is immediately processed and considered final
• No chargebacks or payment reversals will be honored
• Disputed payments will be defended with full documentation
• You acknowledge understanding and accepting this no-refund policy
• Payment confirms your agreement to receive the services as described

All payments are processed securely through third-party payment processors (Stripe, PayPal). While these processors may have their own dispute resolution processes, TambayanPH will provide complete transaction documentation to defend against any unauthorized refund requests.

5. Cancellation Policy (Separate from Refunds)

While we do not offer refunds, you may cancel certain ongoing services under specific conditions:

5.1 Subscription Cancellations

• You may cancel subscriptions at any time before the next billing cycle
• Cancellations prevent future charges but do not refund current billing period
• Access to services continues until the end of the paid period
• No pro-rated refunds for partial billing periods
• Cancellation must be submitted at least 48 hours before renewal

5.2 Project Cancellations

• Project cancellations do not entitle you to refunds for work already performed
• You are responsible for payment of all completed milestones
• Any deposits or upfront payments are non-refundable
• Cancellation fees may apply as outlined in your service agreement

5.3 How to Cancel

To cancel ongoing services, contact us at [email protected] with:

• Your account information
• Service(s) you wish to cancel
• Requested cancellation date
• Reason for cancellation (optional but appreciated)

6. Exceptions to This Policy

There are NO EXCEPTIONS to our no-refund policy. This includes but is not limited to:

• Change of mind or business direction
• Failure to use or access purchased services
• Technical difficulties on your end (device, internet, access issues)
• Dissatisfaction with results (when services were delivered as specified)
• Budget constraints or financial changes
• Lack of time to implement or use the services
• Competitive offerings or alternative solutions found
• Change in business priorities or strategies

We encourage all prospective clients to thoroughly review our service offerings, ask questions, and ensure services meet your needs before purchasing.

7. Our Commitment to Service Quality

While we maintain a strict no-refund policy, we are committed to delivering high-quality services that meet agreed-upon specifications. Our commitment includes:

7.1 Clear Expectations

• Detailed service descriptions and scope documentation
• Transparent pricing and deliverable timelines
• Written agreements outlining project specifications
• Regular communication throughout engagement

7.2 Service Delivery

• Services delivered as described in agreements
• Professional execution by experienced team members
• Adherence to project timelines and milestones
• Quality assurance and testing when applicable

7.3 Support and Revision

• Bug fixes for technical errors in delivered work
• Clarification and documentation of implemented solutions
• Limited revisions as specified in service agreements
• Technical support during agreed-upon support periods

If services are not delivered according to written specifications, we will work with you to remedy the situation, but this does not include refunds.

8. Dispute Resolution Process

If you have concerns about services received:

Step 1: Direct Communication

Contact your project manager or [email protected] with specific concerns. Provide detailed information about:

• The service purchased and date of purchase
• Specific issues or concerns
• How delivered services differ from agreed specifications
• Documentation or evidence supporting your concern

Step 2: Review and Assessment

Our team will:

• Review your concern within 3-5 business days
• Compare delivered services against written agreements
• Assess technical implementation and quality
• Determine appropriate remediation steps

Step 3: Resolution Options

Depending on assessment, we may offer (but not guarantee):

• Corrections to bring services in line with specifications
• Additional support or training to address usage issues
• Documentation or clarification of implemented solutions
• Alternative approaches to achieve desired outcomes

Note: Resolution options do NOT include monetary refunds under any circumstances.

9. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute is considered a breach of this agreement. If you initiate a chargeback:

• TambayanPH will provide complete transaction documentation to your payment provider
• This includes signed agreements, service delivery records, and communication logs
• Access to all services will be immediately suspended
• Legal action may be pursued to recover costs and damages
• Your account will be permanently terminated
• You will be responsible for any chargeback fees incurred

We strongly encourage you to contact us directly to resolve any concerns rather than initiating chargebacks.

10. Before You Purchase

To ensure our services are right for you, we recommend:

10.1 Ask Questions

• Schedule a discovery call to discuss your needs
• Request detailed service descriptions and deliverables
• Clarify any uncertainties before purchasing
• Review case studies and portfolio examples

10.2 Review Documentation

• Read service descriptions thoroughly
• Review our Terms of Service
• Understand project timelines and requirements
• Verify technical compatibility with your systems

10.3 Assess Readiness

• Ensure you have necessary resources (time, budget, personnel)
• Verify stakeholder buy-in for implementation
• Confirm technical requirements can be met
• Plan for integration and adoption of solutions

11. Acknowledgment and Agreement

By purchasing services from TambayanPH, you explicitly acknowledge that:

• You have read and understood this No Refund Policy in its entirety
• You accept that all sales are final and non-refundable
• You will not initiate chargebacks or payment disputes
• You have had adequate opportunity to review services before purchasing
• You understand the nature of digital services and time-based engagements
• You agree to the dispute resolution process outlined above
• You accept that this policy has no exceptions

This acknowledgment forms a legally binding agreement between you and TambayanPH Business Consultancy Services.

12. Related Policies and Legal Documents

This Refund Policy should be read in conjunction with:

• Terms of Service - Section 8 contains additional refund information
• Privacy Policy - How we handle your personal information
• Service Agreements - Specific terms for individual engagements
• Project Proposals - Detailed scope and deliverables for custom work

13. Changes to This Refund Policy

TambayanPH reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with updated "Last Updated" date
• Take effect immediately upon posting
• Apply to all new purchases after the effective date
• Not affect purchases made under previous policy versions

We encourage you to review this policy periodically for any updates.

14. Questions About This Policy

If you have questions about our No Refund Policy, please contact us:

Please allow 1-2 business days for email responses. For service-related concerns, reference your project number or invoice number for faster assistance.